This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
We currently have 8.5.2 and had a few users that were experiencing crashing. It would happen when both the inline spell check and spell check before sending options were on. If the inline was on, it would crash as the person was typing a message. If only the spell check before sending was on, it would crash as Notes attempted to check the spelling.
It was a strange issue. It would happen on a few different workstations while on some everything seemed fine. We originally thought it had to do with the users, dictionary files or data files but we could never pinpoint it.
A fix we found today was to change the environment variables within the operating system (Win XP in our case). Go to Control Panel, System, Advanced tab, Environment Variables button. You should see two variables, TEMP and TMP. We changed those to another folder with a much shorter path, such as C:\Temp (if the folder isn't there it will create itself). Once that's done, it appears that the user can utilize both spell checks with no issues. The issue must be tied to the length of the variable value.
Our user has a very long name so it was causing that path to be extremely long. If you happen to have the right setting on in the registry, the system should automatically change your value to a short name however ours was turned off which is why we saw inconsistent results among workstations that had it on and those that didn't.
had same issue for weeks, just found a fix
Return to top
. . . . . . had same issue for weeks, just foun... (~Howard Pretumi... 18.Jan.13) 
